GW IT provides remote support. All requests are tracked in its ticketing system. To place a request for support:
All requests require that you provide a SEAS asset tag. The asset tag is blue and white, includes SEAS and five numbers and is included on all SEAS equipment. The tag will help technicians identify the type of equipment, operating system and warranty status, and verify the location and applications installed on it, if relevant.
If you're familiar with Linux, follow the commands to access your home directory through the shell server previously operated by the SEAS Computing Facility or through ssh/sftp/scp tools. You can also use shell to run programs remotely.
For security, all devices connected to the wired network must be registered.
GW IT manages a server room in the Science and Engineering Hall available for research faculty. For access and hosting please contact GW IT.
GW IT manages 3D printers available for students to use for projects and as part of their curriculum.
The SEAS Computing Facility provides procurement services for faculty and staff for software and computing equipment.
All members of the GW community have access to WebEx Collaboration services that include video conferences, content sharing, and session recordings.
The university GWireless and Eduroam wireless services are available throughout the SEAS Computing Facility and we support Virtual Private Network (VPN) services for use of SEAS resources remotely. More information can be found on the Division of IT website.
GW IT offers 2048 bit SSL certificates free of charge to SEAS staff and faculty.
GW IT provides assistance with hardware repairs for university owned servers, laptops, and desktop computers. Our team will triage hardware issues and coordinate with the vendor if the device is covered under a warranty. Contact [email protected] to create a support request.